As in all equipment before placing any document scanner repair service or maintenance request call make sure you have the basic details including model, manufacturer and basis problem. If you are having a scanner paper jam be ready to tell the technician on the phone where the paper is getting suck. In the feeder? Inside the unit? Upon exit?

If you are having a document scanner communication problem (images not being sent to your computer) check the cabling first. then reboot your computer and try again. Many times a scanner will stop working due to an unknown communication problem between your devices.

When you contact the scanner repair facility if they cannot give you an estimate over the phone look someplace else.  Many companies you see on the internet are just referral companies. They say they cover the whole USA but they actually bid out your service call to somebody close to your location so there is a good chance the scanner repair technician is what we call a one man show contractor (not a company just a one person business).  Get a local document scanner repair company not is at all possible.

When taking to the technician on the phone the tech should ask you basic trouble shooting questions. Again if they do not ask you relevant questions then go someplace else.  An reliable scanner repair company will be about to diagnose 97% of all problems over the phone to give you an accurate repair cost.

The majority of scanner problems are related to ADF feeding and communication. Maintenance kits for scanners repairs will last anywhere from 50K to over 250,000 pages depending upon the make and model of your document scanner. The next most frequent scanner repair problems are excessive paper fibers in the unit, dirty cameras and paperclips/staples stuck inside the unit which usually require a technician to resolve. be careful if you plan to do self repair because scanners require calibration and if your unit gets out of calibration it could be a costly mistake.

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