The new version of Windows is out -Version 10 and Microsoft is offering a limited time free upgrade from Windows 8 and Windows 7 users. Microsoft knows windows 8 was a flop.  80% of out computer clients are still using windows 7 and many windows 8 users know the pain of connecting the copier printers and scanners to a windows 8 system.  What many people do not know is that many times when an operating system is changed the hardware may need to be updated too.   Printers, Copiers and scanners have internal firmware. Firmware is software that copier and printer repair technicians update to get hardware to work with new operating systems. However, there is a couple problems with firmware updates.

Okidata MSP3537 Basic model without stand or added drawers

Okidata MSP3537 Basic model without stand or added drawers

The number one problem is that the firmware update software does not always work so some times when the firmware is updated it causes the hardware to crash and there is no way to recover (you can not put back the old firmware in the hardware).  Sometimes even with the new firmware the equipment it does not solve networking issues with new operating systems.  When on a network there are many, many things that can prevent communication between the device and the network and 97% of the time is a operating system issue not a device. issue.  Copier printer technicians usually know basic networking , however, depending upon  a companies network IT person they may have set up a network with restrictions that can prevent communication with copiers printers which a standard copier repair person can not resolve.

We highly recommend, if possible, get your free version of Windows 10 software on CD but do not install it.  Hopefully, in 12 months or so after most of the bugs get out and when hardware manufacturers produce update firmware to communicate with Windows 10 you can then install it.  However, always consult your IT person and your Hardware people to make sure they know for a fact that the hardware will work with Windows 10 before installing the new operating system.