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Archive for June, 2012

Basic copier printer repair service steps

Digital copier printer office equipment is like your car; it needs regular maintenance to keep running with few breakdowns while providing quality copies. Many companies tend to overlook copier printer repair maintenance steps which result in very costly repair bills. All printer copiers scanners MFD office equipment can zoom in and out paper copies, sort multiple copies and scan colors.

Add the ability to scan to email, scan to fax and scan to computers, printer copiers are essentials time saving equipment that requires maintenance to keep you office running smoothly.  As owners operators of your office equipment  you need to be aware of basic copier printer maintenance or have a copier printer technician provide the service on a regular basis. Printer copier maintenance repair should always be a priority to keep your staff running at full speed. Cleaning and emptying he waste hopper is a normal procedure that you cam do when you change the toner cartridges.. However, errors are cannot be prevented.

Here are some service steps to take when performing repair maintenance to your printer copier office equipment.

  1. Always power off and then unplug your copier printer before any maintenance steps for your safety..
  2. Use on lint free soft clothes to clean the copier printer glass and other areas when doing the copier maintenance.
  3. If you are not sure of a particular part or assembly then leave it alone.
  4. Do not spray any liquids of any type in side the unit or in gear assemblies.
  5. Always, empty the waste hopper when changing the copier printer toner. If you are not sure how to remove the waste hopper ask your copier printer service technician.
  6. Do not refill your toner cartridge unless you are absolutely sure you are using the right toner – NOT ALL TONER IS TE SAME – and you know how to remove the discharge waste toner first.
  7. Open the top cover of the machine then wipe the glass surface using the cloth.
  8. If you are having a paper jam try wiping off the paper fibers from the rollers first before calling a printer copier service technician.
  9. If he paper jam is happening near the fuser assembly be very careful not to touch the fuser assembly because on some units it gets up to 600 degree and can cause serious burns.

The copier printer maintenance repair procedures vary depending upon your equipment make and models. Most user manuals have a section on basic equipment maintenance repair procedures. As long as you perform basic maintenance you will add years to the life of your equipment and help prevent costly copier printer repair bills.

How to select copier printer maintenance companies is an important question.  The internet has many trillion website address at this time. The questions is how do you know if you are working with a local copier printer or scanner repair maintenance or lease company verses one who outsources your repair service throughout the USA? One of the first signs that you are calling an company that outsources 99% of their work is the 800 number and/or if they ask you for your location on their website.

First,  look for their physical address to see if the copier repair company is in your area (corporate office) and its not a virtual office location.  Many companies offer virtual offices that provide a local address but not a true physical copier printer scanner repair maintenance local.  One quick question to ask is if you “drop off your equipment” to be repair at their office.

If they say they only provide on-site printer service than 99% of the time this is an outsource copier repair maintenance company.  Outsource printer repair companies have lists of thousands of technicians and other companies they call to do the work for them. In other words, you do not get their employees you get a random repair technician.  Also, local printer copier repair and maintenance companies can respond quicker too!

Why is it important to know this?  Because when you work with an outsource company you do not know what you will get and their costs are higher.  There are several companies that actually bid out your printer or copier repair the job to technicians and the lowest bidding (what they will charge per hour) price technician gets the job. Would you trust you expensive copier printers or scanners to the lowest price bid technician?  Working with a local repair company helps you build a good relationship not only with the company but with the actual technicians who are true employees of the company. We consistently get calls from our local clietns who request a particular employee because of the repair service relationship.  Why settle for a random repair copier or printer service maintenance company when you can get a trusted person who know has an vested interest in keeping you happy?