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Archive for June, 2011

Datamax Sato Zebra Thermal Image problems

The thermal label printers by Zebra, Datamax, Citizen, Sato and others use old technology that is proven to last many years with few problems. The main part that wears out and meed thermal label printer repair is the print head.   This causes thermal image problems.  What i sthe first step to determine if the print head is bad and needs repair on the Zebra, Datamax and sato printers?

If you are getting a label image problem on your Zerba, datamax, sato or citizen thermal label prints check for a  build up of ribbon residue on the print head. Be careful not to scratch the print head when cleaning it.  Also, always unplug the label printers power. When doing label printer print head maintenance remember to only use non abrasive cleaner. Never use a scrubbing pad or or ruff texture cloth when cleaning the printer head of the Zebra, Datamax and Sato printers print head.  Some of these models cost several thousand dollars and print heads cost in the $300 to $500 dollar range depending upon you model and manufacturer of the thermal label printer so be careful.

If after doing the the thermal printer cleaning maintenance you are still getting poor images then you may want to call a service technician to adjust the gaping and alignment of the print head before repairing it.   Alignment and gaping of the print heat is usually not something a non-tech can accomplish when repairing the zebrea, sato and datamax printers.  Beyond the alignment check the ribbon to make sure it is aligned properly and i all else fails contact Advanced Business Computers for your label printer repair help.
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Printer, Copier, & Scanner Repair & Lease Supplies

The Copystar CS-3035, CS-4035, and CS-5035 are the same models as the Kyocera KM series (KM-3035, KM-4035, and cs-5035). They are both manufactured and distributor BY Kyocera corporation. They use the same copier print repair parts, maintenance kits, Drum units, and other internal components.  Eventual as with any copier printer, they need maintenance and replacement of parts. One to the main copier printer repairs parts consist of the drum unit. The drum that the Kyocera or Copystar copier printer scanner creates the image and then transfers the image onto the actual paper.

If you are having a fuzzy image problem, lines and/or back ground gray areas then the drum could be the cause of the problem. Usually, this requires a service technician or somebody with some knowledge of copier printer repair and adjustment to resolve. However, you can do the actual replacement yourself. The first step is to do a cleaning of he drum unit to se if the problem goes away or is reduced.

A basic kind of drum maintenance is drum refresh.  The process you are going to attempt is the “drum refresh” process that clears away debris from the drum area.  One that is done you will need to manually perform the copier printer transfer roller grid maintenance.

Here are the steps to doing the Kyocera Copystar drum refresh maintenance process:

  1. Load paper into the MP tray on the right side of the Kyocera or Copystar model you want to repair. Use standard size or 11 x 17 size paper (11 x 17” I preferred to do a better cleaning).
  2. Using the touch screen on the copier printer and select basic to get the screen back to the original screen.
  3. No press the “Default setting/Counter” button above the number 1 key on the key pad – not on the touch screen.
  4. On the touch screen select “User Adjustment” feature.
  5. Select “Drum refresh” option on the screen . Make sure you already loaded the paper onto the MP tray.
  6. Now press the “On” option located on the screen bottom right corner
  7. The Drum refresh process should start. This copier printer maintenance task will take a few minutes. Be patient.  Once the process is completed you can close / end out the screens selections to get back to the “Basic” screen.

Now its time to manually perform the copier printer repair maintenance step of cleaning the transfer corona. This copier printer repair process is easy to accomplish.

  1. Open the front cover and look for a blue brush/plastic piece that is usually on the door. If you do not fine t then get several cotton q-tip swab. DO NOT use your fingers or cloths that will leave fibers!!
  2. Now look on the right side of the copier and pull open the top access door.
  3. You will see the transfer roller assembly which you will need to clean. The transfer roller is a black (sometimes turns gray) sponge roller.
  4. Now put everything back together and make sure you put the blue brush back.

Now run several test prints to see if the image improves. If it does not improve then you will need a certified Kyocera Copystar copier printer service repair technician to adjust the unit and possibly replace parts.

The high end HP printer scanner copiers designed for work groups, such as the HP 4345mfp and the current model  5035MFP are designed heavy usage. The HP printer scanner copier based unit is designed around the very reliable HP printer line. Basically they are the printers with the addition of the copier scanner fax  feeders and control boards. The use the all in one cartridge that contains the drum, toner, and pcr rollers so overtime you change the HP toner cartridge it’s like getting a new print engine. The repair of the HP 4345 MFP and the 5035 MFD copier printer scanners are quick and can be accomplished by any certified HP service center.

The repair costs and frequency for the HP 4345MFD and the 5035MFD are similar to the HP 4250 and HP 4350 models. They are work horses and when maintained properly with a mean repair period of 80,000 pages or more.  The ADF kit should last 80,000 to 120,000 pages and the internal maintenance kit 200,000 pages depending upon the paper used and who often you pm the machine.  The machine should be cleaned., lubricated and adjust approximately every 60,000 to 80,000 pages.  If you are in a dirty shop type of environment then the HP repair maintenance should be more frequent.

The HP 4345MFD and the HP 5035MFP are designed for a department size office of 5..10 staff members who produce  10,000 t0 20,000 pages per month.  New HP 5035MFD xs cost $599.99 and refurbished low page count copier printer scanner fax units average $2100.  The HP 4345MFD are discontinued at this time and refurbished copier printer scanner of this model range $1800 to $2000 with 90 day warranty.



The HP printer scanner maintenance repair kits for the ADF (automatic document feeder) and the 250,000 page maintenance kit are practically user installable. If you have good mechanic skill with a screw driver then you can repair or install the HP maintenance kits parts your self. However, when installing the HP 4345 and 5035 maintenance kits you should do a complete PM of the machine (lubrication and cleaning with a true toner vacuum) at the same time it ensure that parts last there expect life.