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Archive for June, 2010

All digital copier and printers have a variety of image quality issues including lines, repeated patterns, smears and light areas. Some of the copier printer repairs require service technicians other you can resolve yourself. If after trying these following simple printer copier repair steps then contact Advanced Business Computes fro additional help and copier printer repair maintenance.

First, check the actual paper if you are getting light areas or smears. It is damp or too dry (curls after printing). Digital copiers and laser printer use high heat to fuser the toner onto the paper. If the paper is damp or too dry it can cause problems.

Second, check your properties tap when you print. Is the right paper type selected?  Are you using semi or glossy paper in your copier printer?

Third, your laser printer or digital photocopier printer scanner uses a fuser assembly which heats to different temperatures depending upon the paper used. IN some photocopier printers and laser printers you can adjust the temperature on the fuser. Again if you are not sure it your copier printer has the adjustment call Advanced Business Computers and we will be glad to check for you.

Forth, check your laser printer toner cartridge and your copier scanners toner and drum unit. If you are getting a very thin line then 90% of the time it is caused by a scratched drum. In most HP laser printers and Lexmark printers the drum is in the toner cartridge so just replace the toner to see if the drum is the problem. If you have a brother, Okidata, digital copiers then the drums is usually separate from the toner cartridges. On desktop machine then the printer copier repair consist of the user replacing the drum unit.  If you have a business class digital photocopier printer scanner then usually you will need a service technician to solve the problem. In most cases they can just replace the drum/blade/developer parts instead of the whole drum unit to reduce your copier repair costs.

Fifth, if you have repeated patterns then determine how many times the pattern repeats on a page can contact Advanced Business Computers with your copier or laser printer model.  Repeated patterns are caused by several part of your laser printer or digital copier and we can pin point the printer repair problem by the number of times the mark repeats on the page.

Printer copier, fax machines and other paper processing office equipment get paper jams. Sometimes it’s due to excessive wear of printer parts or copier document feeders. Paper jams will happen and require printer copier repair technicians. However, some jams are preventable and resolved easily without a printer or copier repair technician.

First, inspect the paper path from the feeder all the way out the printer copier. Turn off your digital copier or laser printer first. Check for paper clips, staples and excessive dirt. Remove any foreign material. Be careful of the fuser assembly which gets VERY HOT and can cause a burn.  If you see anything in the fuser wait until it cools down. Never use a metal or other hard object to stick into the fuser or you WILL CAUSE damage.

Second, If you find the sheet of paper inside the printer copier always pull the paper out in the direction of paper travel. Do not pull it out backwards.  Again be careful of the fuser assembly and turn the printer copier scanner off first.

Third, check to see if the paper you are using is within the specifications of the laser printer or digital copier. Do not use inkjet paper in a toner based photocopier or any laser printer. Most of the paper designed for ink based equipment has special coating that will damage fuser assemblies over time.

Forth, if the jams are happening at the paper tray or draw, then fan the paper. Check for static electricity. If the paper is sticking together then it can cause a jam.

Fifth, replace damp or moist paper. Do not store paper in a humid area and other the flip side if the paper is out it maybe too dried out.  Also, always make sure the paper is straight in the paper tray and adjust the paper guides so the feed rollers work better.

Finally, if you are not sure and you are in the Miami or Ft. Lauderdale areas of Florida contact Advanced Business Computers for additional laser printer or copier scanner repair help and maintenance.

Problem with printing to a digital copier or copier printer. It takes too long to print the document.

Cause One:    The higher the resolution the slower the print job. The laser printer does not start printing until it receives the full letter document into the printer copier memory.  The more details your printer copier document ha the longer it will take to download to the equipment. Try limiting the amount of graphic or increase the amount of memory in your printer or copier printer.

Cause Two: Older computer upgraded with a new operating system. The printer or print copier scanner can only receive the document as fast as the computer can send it.  The new operating systems have more overhead and will cause an older printer copier to seem slow but the actual problem may be the computer. Make use your computer has MORE than the minimum amount of RAM for your operating system to help speed downloads to your digital printer or printer copier scanner office machine.

Cause Three: Using older type of connector instead of faster or slow network. If your copier printer scanner is on a network then that’s another bottle neck. Your document must go through your computer to a network switch which routes it to the actual printer copier. Check to see if your are using 100 or 1000 switch. Does your computer have a 1000 GHz connection or the slower 100? Upgrading you network switches and network adapter will speed up the whole network and the printer copier speed.

If you need assistance in speeding up your computer or are looking for suggestions on how to improve your copier printer work flow contact Advanced Business Computers Inc.

Copier Lease Buyout, Renew, Upgrade or Replace?

Does your company  lease or have a maintenance agreement for copier printer scanner multi-function machines from Sharp, Xerox, Canon, Minolta, Toshiba, Ricoh or other company?  Do you know your options at lease end can greatly reduce costs while improving efficiencies of your office?

First let’s be realistic: Printer copier leasing companies are interested in one thing and one thing only -> Lock you into a 3 to 5 year copier scanner lease so nobody else can offer you better equipment, pricing or service.  They want to move new hardware and lock you for several years because they have quotas to meet from Canon, Sharp, Ricoh, Minolta or they loose their dealership.

Point One: How do you know?  Do the following:  ask your copier leasing dealer what brands they offer new. If only can offer one printer copier brand or a copier printer scanner brand series all made by the same company (Ricoh, Lanier, Savin and Gestetner are all the same copier company) then you know they have quotas to meet and they have an agenda to move hardware whenever they can period.

“…they have an agenda to trap you for years ”

If this is the case be careful! Just because digital copier printer is a well know brand does not mean it’s the most cost effective or efficient equipment you!

Point two: Bugging you way before renewal time. This is another tactic to trap you even longer and to move more copier leased equipment again. If you printer copier equipment is functioning well and it meets your needs then why are they bugging you?

Simple: They need to keep moving equipment to meet quotas and they do not want to take a chance that another company may offer you better equipment at a competitive price.  This is a tactic to lock you up for another bunch of years beyond your original contract for 3 to 5 years!

Point Three: Over billing for pages you do not use. This is the third and most abused tactic of copier printer scanning leasing companies. Include pages in the lease that they know you will never use. They will ask you what is your estimated monthly volume then they add a few thousand pages and quote you the bunch of pages at a seeming low price.

Did you know 87% of the companies who fall for this copier per page tactics actually costs you 243% to 380% more per page than quoted because you never use up all the allocated monthly or quarterly pages?

Why pay for pages you never use? There is no page overage or lease refund! You pay the monthly price even if you do not print a single page.

“….costs you 243% to 380% more per page than quoted.”

Why are these three points important?

Simple: Your company’s’ business is to make money. You do this by offering your product and service while keeping costs down on your needs to make a profit. Every dollar you save in print management costs of copier printers actual costs and efficiencies increases your profits and pay check.

You have better options: Wait for Part II or contact Advanced Business Computers Inc now!

Kyocera copiers, printers and copier printer scanner multi-function equipment have a great history of excellent quality equipment with long time between failures. The Kyrocera equipment includes the Copystar brands and Mita – Kyrocera.  Kyrocera  is considered the cadillac of machine by their repair service techs. Their durability and long cost to operate makes then a ideal choice for busy offices.

If you have   Canon, Ricoh, Sharp, Minolta or other copier printer scanner then you will be shocked to know that Kyocera maintenance kits last 250,000 to 400,000 pages between replacement depending upon the model of the printer copier scanner.  Advanced Business Computers Inc. services most brands of printer and copiers including Ricoh, Sharp, Toshiba, Canon, Minolta, Kyocera, HP, Okidata, Lexmark, Copystar and other brands include faxes.

The Kyrocera copystar service repair maintenance kit consist of 99% of all the parts that cause failures on their line of copier printer scanners.  It contains the following copier repair parts:

Fuser assembly, drum unit, developer unit, complete set of pick up rollers for the drawers, primary charge roller and other parts.  All the part can be replaced by a certified copier printer repair technician in approximately 1 hour including cleaning the machine.  It is not a part to be replaced by end user of the copier printer.

No other company has a single kit that consists of all the part or a kit that last as long as the Kyrocera Copystar maintenance kit. Other companies make good machines, however, they are maintenance intensive.  Many Ricoh, Canon, Minolta, Toshiba and other brands have several maintenance kits for each machine. Case in point: Ricoh usually has two maintenance kits one for the fuser and one for imaging.  However, they are parts that require rebuilding of each of the units which results in high labor cots. Also, the maintenance kits last on the average 80,000 to 120,000 (some have 250K kits). This means for every ONE Kyrocera kit you will need to due 3 to 4 equivalent Ricoh kits.  What a waste of time and money!

Back to the Kyrocera copier maintenance kit repair – >  Service technicians for the photo copier will install all the parts, clean the machine, color balance and then do a final test. The copier repair technician for the photo copier printer should retain a print out of the page counters.  The printout is a record of when the repair parts were replaced and provide information needed to verify warranty if a problem arises with the photo copier printer scanner in the near future.

All in All Kyocear makes on the the best best line of copier printers scanners in the market. They are very durable and have extremely low photo copier maintenance repair requirements when you compare them to other printer copier brands.